Refund policy

Comfipal Return & Refund Policy

At Comfipal, we stand behind the quality of our products. Your satisfaction matters to us — and we want you to feel confident with every purchase.

30-Day Money Back Guarantee

You have 30 days from the delivery date to request a return and receive a full refund.

To be eligible for a refund:

  • The item must be in good condition
  • The product should be returned in its original packaging

To start a return, simply email us at support@comfipal.com with your order number.
Our team will guide you through the process step-by-step.

Refunds will be issued to your original payment method.

Please note:

  • Return shipping costs are the customer’s responsibility
  • We strongly recommend using a tracked shipping service

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@comfipal.com with:

  • Your order number
  • A photo or video of the issue

We’ll send you a replacement at no extra cost — no hassle.

Order Cancellations

If you need to cancel your order, contact us as soon as possible.

Orders are usually processed within 1–2 business days.

If your order has already been shipped, cancellation is no longer possible.
In that case, you can return the item after delivery for a refund.

Change of Mind / Exchanges

If you change your mind, you can request a return or exchange within the 90-day period.

Please note:

  • We cannot accept returns after 30 days
  • Returned products must be unused and in resellable condition

Lost or Missing Orders

If your tracking shows “delivered” but you haven’t received your package, contact us within 7 days.

We will investigate the issue and offer a resolution when appropriate.

Refund Processing Time

Once your return is received:

  • Refunds are processed within 1 business day
  • It may take 3–7 business days for the funds to appear in your account depending on your bank